Providing complete understanding of new societal service systems
The UK's first telephone helpline for the public services was set up as part of the citizen's charter. It is intended to make the 1,400 public organizations in the UK more responsive to those who use them. Carterline began its trial in three UK counties in 1993. It receives up to 250 calls a day; most calls have been enquiries for information, especially about social security benefits and health services. The telephone operators give out names and telephone numbers of people who can answer callers queries and receive complaints, and also gives information about the Citizen's Charter and individual charters.
The Encyclopedia of World Problems and Human Potential is a unique, experimental research work of the Union of International Associations. It is currently published as a searchable online platform with profiles of world problems, action strategies, and human values that are interlinked in novel and innovative ways. These connections are based on a range of relationships such as broader and narrower scope, aggravation, relatedness and more. By concentrating on these links and relationships, the Encyclopedia is uniquely positioned to bring focus to the complex and expansive sphere of global issues and their interconnected nature.
The initial content for the Encyclopedia was seeded from UIA’s Yearbook of International Organizations. UIA’s decades of collected data on the enormous variety of association life provided a broad initial perspective on the myriad problems of humanity. Recognizing that international associations are generally confronting world problems and developing action strategies based on particular values, the initial content was based on the descriptions, aims, titles and profiles of international associations.
Non-profit, apolitical, independent, and non-governmental in nature, the UIA has been a pioneer in the research, monitoring and provision of information on international organizations, international associations and their global challenges since 1907.