A 'willingness and ability to pay for water survey' conducted in some of the informal settlements of Johannesburg found, contrary to expectations, a widespread acceptance that water is not a free good and that payment is necessary. Practically, however, this is mediated by broader political issues which make a translation from the personal acceptance of the validity of payments to the actual occurrence of payments far from simple. A lengthy culture of rent and service boycotts as a political strategy, combined with poor quality of service, slow delivery and a residual suspicion of city managers, has led to a seemingly anomalous situation. The survey found an almost 100 per cent agreement that payment for water supplies was necessary, alongside actual payment levels of between 5 and 30 percent.