Problem
Unsatisfactory client/consultant relationship
Other Names:
Disappointing consultancies Nature:
Consultants and their clients view their relationship differently. Whereas consultants may view "relationship building" and achieving "trusting, warm, equal, experimental and open relationships" as the most important part of client-consultant relationships, clients' overriding concerns were that consultants should be aware of practicalities, use time effectively, remain objective and give value for money.
Incidence:
In a UK study of management consulting, clients reported that in less than one in three cases did they feel confidence in the consultant's expertise to manage change.
Broader Problems:
Distrust of professional service delivery Narrower Problems:
Inadequacies of foreign consultants Related Problems:
Excessive salaries of expertsCommercialization of universities Aggravates:
Frozen contracts Values:
DisappointmentDissatisfaction Subject(s):
Information → Expertise??Problem Type:
F: Fuzzy exceptional problems Date of last update
11.12.2017 – 13:22 CET