Problem

Unsatisfactory client/consultant relationship

Other Names:
Disappointing consultancies
Nature:

Consultants and their clients view their relationship differently. Whereas consultants may view "relationship building" and achieving "trusting, warm, equal, experimental and open relationships" as the most important part of client-consultant relationships, clients' overriding concerns were that consultants should be aware of practicalities, use time effectively, remain objective and give value for money.

Incidence:

In a UK study of management consulting, clients reported that in less than one in three cases did they feel confidence in the consultant's expertise to manage change.

Aggravates:
Frozen contracts
Subject(s):
Information Expertise
Problem Type:
F: Fuzzy exceptional problems
Date of last update
11.12.2017 – 13:22 CET