Telecooperation is the application of information and communication technologies by individuals and organisations to enhance communications and access to information. Telecooperation entails new skills – just as letter writing is different from using the phone and different again from being effective in small meetings, which is different from being effective in larger meetings. Telecooperation also entails changes to organisations. In particular the barriers imposed by bureaucratic hierarchies within the organisation are undermined, and the barriers of communication across organisation boundaries are dissolved. Individuals who learn and apply the skills of telecooperation gain new leverage, both by having a wider network of "helpful connections" and by having better access to timely information. Organisations that successfully apply telecooperation methods can enhance customer and supplier communications, dramatically reduce costs, and increase the standing in the community and their influence with policy makers.