Listening carefully to what people tell you, convinced that their voice is the most important element in their own development and solution of life's problems.
Claim:
When trying to help disadvantaged people, never presume that you know their needs: ask them what these needs are and what type of help they want. What pernicious attitude exists in each one of us that prevents us from offering genuine help to a fellow-man and which attentive listening seeks to eradicate ?