1. Global strategies
  2. Counteracting rudeness

Counteracting rudeness

Implementation

In 1997 China announced measures to counteract the rudeness of officials in public places such as airports, train stations, hospitals, state-owned stores, and post offices. A list of forbidden phrases was drawn up, including such common phrases as "Go ask someone else", "Can't you see I'm busy", and "Hurry up". Employees could be dismissed if they used language that hurt the dignity of customers.

Problem

Loss of civility
Presentable

Value

Rudeness
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Metadata

Database
Global strategies
Type
(G) Very specific strategies
Subject
Content quality
Yet to rate
 Yet to rate
Language
English
Last update
Dec 3, 2024