Focusing on the consumer role Emphasizing the consumer's role Reinforcing adult customer involvement
All in-patients at the University of Washington Medical Centre, USA are supplied with "were you satisfied" questionnaires. A similar questionnaire is sent out to randomly selected out-patients and casualty patients. The survey asks, for instance, how satisfied the patient was with the courtesy of admitting staff and with the doctor's ability to listen and answer the patient's questions. It also asks whether nurses introduced themselves at the start of each shift, and whether staff treated the patients as they would have liked to be treated themselves. The hospital won the Medical Social Inventions Award 1993 of the Institute for Social Inventions.
The Encyclopedia of World Problems and Human Potential is a unique, experimental research work of the Union of International Associations. It is currently published as a searchable online platform with profiles of world problems, action strategies, and human values that are interlinked in novel and innovative ways. These connections are based on a range of relationships such as broader and narrower scope, aggravation, relatedness and more. By concentrating on these links and relationships, the Encyclopedia is uniquely positioned to bring focus to the complex and expansive sphere of global issues and their interconnected nature.
The initial content for the Encyclopedia was seeded from UIA’s Yearbook of International Organizations. UIA’s decades of collected data on the enormous variety of association life provided a broad initial perspective on the myriad problems of humanity. Recognizing that international associations are generally confronting world problems and developing action strategies based on particular values, the initial content was based on the descriptions, aims, titles and profiles of international associations.
Non-profit, apolitical, independent, and non-governmental in nature, the UIA has been a pioneer in the research, monitoring and provision of information on international organizations, international associations and their global challenges since 1907.