Focusing on the consumer role Emphasizing the consumer's role Reinforcing adult customer involvement
All in-patients at the University of Washington Medical Centre, USA are supplied with "were you satisfied" questionnaires. A similar questionnaire is sent out to randomly selected out-patients and casualty patients. The survey asks, for instance, how satisfied the patient was with the courtesy of admitting staff and with the doctor's ability to listen and answer the patient's questions. It also asks whether nurses introduced themselves at the start of each shift, and whether staff treated the patients as they would have liked to be treated themselves. The hospital won the Medical Social Inventions Award 1993 of the Institute for Social Inventions.
The Encyclopedia of World Problems and Human Potential is a collaboration between UIA and Mankind 2000, started in 1972. It is the result of an ambitious effort to collect and present information on the problems with which humanity is confronted, as well as the challenges such problems pose to concept formation, values and development strategies. Problems included are those identified in international periodicals but especially in the documents of some 60,000 international non-profit organizations, profiled in the Yearbook of International Organizations.
The Encyclopedia includes problems which such groups choose to perceive and act upon, whether or not their existence is denied by others claiming greater expertise. Indeed such claims and counter-claims figure in many of the problem descriptions in order to reflect the often paralyzing dynamics of international debate. In the light of the interdependence demonstrated among world problems in every sector, emphasis is placed on the need for approaches which are sufficiently complex to encompass the factions, conflicts and rival worldviews that undermine collective initiative towards a promising future.
Non-profit, apolitical, independent, and non-governmental in nature, the UIA has been a pioneer in the research, monitoring and provision of information on international organizations, international associations and their global challenges since 1907.