Information overload during control of complex equipment
Name(s):
Information overload for process controllers
Incidence
In the case of nuclear reactors, reports indicate that in moments of crisis the amount of information relevant to warnings of the condition (as with the Three Mile Island incident) is such that operators are simply overwhelmed, leading to responses which exacerbate the crisis. Information is substituted for knowledge inhibiting understanding of the appropriate action required.
Broader
Aggravated by
Strategy(ies)
Value(s)
Type
(F) Fuzzy exceptional problems