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Consumer dissatisfaction
Visualization of narrower problems
Name(s):
Grievances of consumers
Consumer complaints
Claim
Customers will always complain. Nothing is ever good enough.
Counter-claim
Through competition, consumer dissatisfaction serves as a market sanction for poor performance.
Broader
Grievances
Lack of satisfaction
Narrower
Over-pricing
Return of purchases
Unsurveyed consumer needs
Decreasing consumer choice
Excessive bill-paying surcharges
Unsafe design of consumer products
Prohibitive cost of goods and services
Lack of consumer influence on industry
Haphazard provision of consumer services
Non-destructible containers and packaging
Incorporation of carcinogens into consumer goods
Reduces
Consumer vulnerability
Related
Nagging wives
Unethical consumption practices
Misrepresentation of information to consumers
Aggravated by
Biased regulators
Failure of computer billing
Disincentives to complaining
Defensive marketing facilities
Inflated material expectations
Lack of local commercial services
Lack of knowledge of eligibility for benefits
Inadequate recall procedures for unsafe products
Non-payment of compensation for damages to consumers
Reduced by
Denial of right of complaint
Strategy(ies)
Satisfying customers
Listening to grievances of consumers
Value(s)
Satisfaction
Complaints
Dissatisfaction
Grievance
Selfishness
Type
(D) Detailed problems